Support
Returns & Exchanges
Changed your mind or something not right? You have 14 days from the day your order arrives to start a return. Here's how it works.
Request a ReturnLog in with the email you used at checkout to start your request. Trouble logging in? Email contact@revciety.com.
How to request a return
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Start your request
Go to Menu → Request a Return, or use the button above. Log in with your order email, select the item(s) you want to return, and submit.
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Ship the item back
Send it to the return address on your packing slip. Returns must be shipped within 14 days of receiving your order, and you cover the return shipping cost.
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Send us the details
Email us a photo or PDF of the return label, along with the tracking number and the carrier you used.
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Get your refund
Once your return is received, we process your refund — typically within 10 business days.
Return requirements
After telling us you'd like to withdraw, you have 14 days to return the item(s). To be accepted, returns must be:
- Unused and in their original condition
- Shipped to the return address on your packing slip
- Sent within 14 days of the day your order arrived
If an item has been used beyond what's needed to examine it, we reserve the right to deduct an amount corresponding to the reduced value.
Refunds
Once we've received your return — or you've provided proof it's been sent — we issue a full refund including the original shipping cost. Return shipping is not refunded.
Refunds go back to your original payment method, usually within 10 business days of approval. Allow extra time for your bank or payment provider to complete the transfer. If it's been more than 15 business days and you still haven't seen it, get in touch.
Damaged or incorrect items
Inspect your order on delivery. If anything is defective, damaged or incorrect, contact us within 10 days and we'll make it right. You can choose between:
- A free replacement, or
- A full refund
Photos may be required to verify the issue. In these cases, the return is on us.
Exchanges
Need a different size or colour? The fastest way is to return the original item for a refund and place a new order for the piece you want, so you're not waiting on stock. If you'd like help sorting an exchange, email contact@revciety.com and we'll guide you through it.
Still need help?
Reach us at contact@revciety.com. If you've contacted us before about an issue and didn't hear back because something slipped through on our end, you're entitled to a full refund — just let us know.